Warranty Policy

Our warranty covers manufacturing defects in materials and workmanship under normal operating conditions. The following products carry a 5-year warranty: GL K2 PRO (WW & CW), GL K8 PRO (WW & CW), GL Full Colour RGB, and GL4612 (WW & CW). All other Glowfy LED modules (GL 4030, GL 4035, GL 8018, GL 7419, GL 6018) and LED strips carry a 3-year warranty. Power supplies carry the manufacturer's own warranty (Mean Well: 5 years; Glowfy own-brand drivers: 2 years). Covered failures include:

• Premature LED failure (early lumen depreciation beyond L70 before rated hours)
• Driver or power supply circuit failure under normal load
• Delamination or separation of LED chip from substrate
• Colour shift beyond MacAdam 3-step ellipse (colour consistency products only)
• Ingress protection failure within the rated IP specification

The warranty does not cover damage or failure caused by:

• Incorrect installation, including over-voltage, under-voltage or reverse polarity
• Operating products beyond their rated wattage, current or temperature specifications
• Physical damage, including cuts, crushing, bending beyond recommended minimum radius
• Water ingress in excess of the product's rated IP protection
• Use in environments not suitable for the product's IP or temperature rating
• Modifications, unauthorised repairs or use with incompatible components
• Normal lumen depreciation within specification (L70 at rated hours)
• Cosmetic damage that does not affect function

To make a warranty claim, please follow these steps:

• Contact us by email or phone with your original order number and a description of the fault.
• Provide photographs or video of the faulty product(s) and, where possible, the installation.
• Our technical team will assess the claim — we may ask for the product to be returned for inspection.
• If the claim is approved, we will arrange a replacement or issue a credit note at our discretion.
• We aim to resolve warranty claims within 5 business days of receiving the failed product.

Warranty registration is not required — your warranty is effective from the date of purchase as evidenced by your invoice or order confirmation. We recommend retaining your order confirmation email for the duration of the warranty period.

This warranty is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015 (for consumers) or the Sale of Goods Act 1979 (for business customers). Nothing in this warranty limits your legal rights.

To make a warranty claim or ask a question about our warranty policy:

• Email: info@glowfy.co.uk
• Phone: 0121 373 1000
• Hours: Mon–Fri, 8:30am–6:30pm